Posts Categorized: Uncategorized

The Customers are Angry and Armed with Phones

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Remember when companies had slogans like “the customer always come first”? Or, “It takes months to find a customer and only seconds to lose one.” Something changed and we don’t hear that phrases like those much any more unless the slogan is embedded in a letter of apology to customers. Instead, the phrase of the day could be, […]

Does Management Training Still Exist?

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Once upon a time large corporations visited college campuses to recruit seniors for “management training” programs. For some seniors, the training program solved the problem of “I don’t know exactly what I want to do, but this will be a way to get me started in the real world.” Companies like IBM, Procter & Gamble, Accenture and […]

What’s the Dress Code?

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It was all over the news. Two young women were denied access to board a United Airlines flight because they were wearing leggings. In this instance, the dress was inappropriate and violated the dress code. (In fairness to United, the women were flying on an employee pass and the airline does have a specific dress code for those […]